Privacy Policy

This is the privacy policy for Chris Brown Therapies located at 11 Haycroft, Luton, LU2 7GJ.  This policy sets out how we use any personal information we collect about you and why we collect it.

Information we collect from you

When booking a treatment for the first time we will ask for your full name, phone number, email address, gender and date of birth and credit/debit card information.  In order for your treatment to go ahead we will also ask for your address and information about your health.  

For each treatment booked and carried out by us, we record the date and time of the appointment, services carried out, results, price paid, products purchased, and any advice given relating to you treatment.

You don not have to share the above personal data with us, but if you choose not to then we cannot offer you a treatment at Chris Brown Therapies.

Why we need this information, how we use it and how long we keep it for

Personal information

We need your name and contact details to register you as a client and for us to send you confirmation and reminders for your appointments.  We also use these details to send you documents related to your chosen treatments (consultation forms, aftercare advice).

Your age and health information is required to ensure it is safe for us to carry out the treatments you have booked.

We record information about all treatments carried out so that we may provide you with an efficient service, monitor customer trends and to fulfil the requirements of our insurers.

We use Ovatu for our booking system.  Your details are encrypted and stored on their secure servers.  The platform is password protected, which ensures only the therapist providing your treatment has access to your digital file.  You can learn more about Ovatu and their privacy policy at 

In order to comply with the terms of our insurer the above information is stored by us for 7 years after the date of your treatment.

Payment Information

We use Stripe and SumUp for payment services.

When registering as a new client, we request your credit or debit card details to help us prevent fraudulent bookings and to administer our cancellation policy.  This information is encrypted and held securely by Stripe for as long as you are a registered customer with us.  You can read more about Stripe and their cancellation policy at 

When paying for your treatment by credit or debit card, this is processed by Sum Up.  We keep a record of transactions via a web app which is password secured.  Learn more about Sum Up and their privacy policy at


We would like to send you occasional news, offers and exclusive discounts by email.  All marketing message are, by default, turned off.  You can change your marketing preferences at any time through your online customer account, or by contacting us using the details at the bottom of this policy.  You can also unsubscribe from any marketing emails by using the unsubscribe option included in every message.

Disclosure of your Information

We will never share your information with anyone outside of Chris Brown Therapies unless we are required to do so for legal reasons

Accessing, deleting and requesting amendments to your personal information

You can review, update and amend your personal information held by us at any time by contacting us using the details at the bottom of this policy.  You can also request a copy of the information we hold on you at any time. 

Making a complaint

If you believe we are not handling your data correctly, please get in touch with us directly and we will do our utmost to put things right.  If you are unhappy with the response you receive you can contact to Information Commissioner’s Office via their website

Contact Us

If you have any questions or concerns about this policy or the information we hold about you, please get in touch.  You can do this by telephone (07971 921457), email ( or by post (Chris Brown Therapies, 11 Haycroft, Luton, LU2 7GJ)

Any changes we make to this privacy policy will be posted to this page.  Requesting a treatment with Chris Brown Therapies or the use of any related services indicates acceptance of the policy in force at the time of booking.

Policy version: 16th May 2018

Web Browsing & Cookies

Our website address is:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements